lntroduction and a strategic View of supply chains The Role of Supply Chain Management in Economy and Organization Introduction 'What Is Supply chain managment? Evolution of Supply Chain Management Key Concets in Supply chain Managemnent Decisions in a Supply Chain The Importance of the Supply Chain Enablers of Supply Chain Performance Improvement in Communication and IT Emergence of Third-party Logistics providers Enhanced Inter-firm Coordination Capabilities Supply Chain Performance in India Challenges in Maintaining a Supply Chain in India Supply Chain Challenges for Indian FMCG Sector Supply Chain Strategy and Performance Measures Customer Service and Cost Trade-offs Order Delivery Lead Time Supply Chain Responsiveness Delivery Reliability Product Variety Supply Chain Performance Measures Benchmarking Supply Chain Performance Using Financial Data Linking Supply Chain and Business Performance Enhancing Supply Chain Performance Supply Chain Optimization Supply Chain Integration Supply Chain Restructuring ffis Outsourcing: Make Versus Buy Make Versus Buy: The Strategic Approach Identifing Core Processes The Business Process Route The Product Architecture Route Market Versus Hierarchy Economies of Scale Agency Cost Transaction Cost IncomPlete Contracts Integrative Framework of Market Versus Hierarchy The Make-Versus-Buy Continuum Tapered Integration Collaborative Relationship Sourcing Strategy: Portfolio Approach Reconfiguration of the SuPPlY Base Impact of the Internet on Sourcing Strategy Managing Material Flow in Supply Chains lnventory Management Types of Inventory Cycle Inventory Safety Stock Decoupling Stocks Anticipation Inventory Pipeline Inventory Dead Stock Inventory-related Costs Ordering Costs Inventory-carrying Costs Stockout Costs Managing Cycle Stock Cycle Stock Inventory Model Managing Safety Stock Capturing Uncertainty Impact of Service Level on Safety Stock Managing Seasonal Stock Planning for Seasonal Demand Analysing Impact of Supply Chain Redesign on the Inventory gI Centralization Versus Decentralization gl Choice of Mode of Transport 93 Managing Inventory for Short Life Cycle Products: Newsvendor Model Multiple_item, Multiple_location Inventory Management Selective Inventory Control fschniques Transportation Drivers of Transportation Decisions Transportation Cost Structures Impact of Product and Demand Charamistfos on Sysnem Cost Modes of Transportation: Choiccs and Their Perfibrmana Measures Choices Available Comparison of Modes of Transportation on Supply Chain Performance Measures Devising a Strategy for Transportation Distribution Network Design Options Comparison of Distribution Network Design Options Cross-docking Transportation Strategies Followed by Retail Firms Vehicle Scheduling Saving Algorithm for Vehicle Scheduling Static-Versus-Dynamic Scheduling Transportation Costs in E-Retailing Shipping Charges by E-Retailers Impact of Transport Cost on Business Performance of E-Retailers Grocery on the Internet: Experience of Webvan and Tesco Is Network Design and operations: FaciIiĘ Location 131 Network Operations Planning 132 Relevant Costs for Network Decisions l3Z Network Operations Optimization: Cost Minimization Model 134 Network Operations Optimization: Profit Maximization Model Network Design Problem Network Design Model: Cost MinimizationModel Network Design Model: Profit Maximization Model Political Dimensions of Network Design Decisions Network Design and Operations Models: Extensions Seasonal Products : Tactical Planning Problems Multiple Capacity: Deciding on the Best Option Short Life Cycle Producs: A Suitable Network Design Datafor Network Design Demand Data Supply Side Cost Data Strategic Role of Units in the Network Strategic Role Framework Role Evolution Within a Network Location of Service Systems Locating Retail Outlets Locating Public Service Systems Designing Aftermarket Service System Network Irrcorporating Uncertaing in Network Design Appendix A: Solving Network Design and Operations Problem Using Excel solver Step 1: Preparing Base Data Step 2: Formulating Model in Solver 1 Step 3: Solving Problem and Carrying Out Sensitivity Analysis of the Solution Using Solver Network Design Decision Managing lnformation Flow in Supply Chains Management Supply chain Management Through Information Demand Forecasting The Role of Forecasting Characteristics of Forecasts Time Horizons for Forecasting Qualitative Forecasting Methods The Delphi Approach Market Research Life Cycle Analogy Informed Judgement 170 Quantitative Methods I72 Time-series Method 172 Causal Models 174 Forecast Error r75 Time-series Forecasting Models 176 Case 1: Forecasting Level Form 177 Case 2: Forecasting the Trend Form 181 Case 3: Forecasting Seasonality 182 Case 4: Forecasting Combination of SeasonalĘ and Trend 184 DataPreparation for Building Time-series Models t87 Behavioural Issues inForecasting 187 Information Technology in Supply Chain IT in Supply Chain Transaction Execution IT in Supply Chain Collaboration and Coordination IT in Supply Chain Decision Support IT in Supply Chain Measurement and Report Strategic Management Framework for IT Adoption in Supply Chain Management Supply Chain Management Application Marketplace Future Trends 205 Supply Chain Restructuring Supply ChainMapping Value-addition Curve Customer Entry Point in the Supply Chain Point of Differentiation Supply Chain Process Restructuring Postpone the Point of Dffierentiation Postponement Case Studies Part lV: Supply Chain lnnovations Supply Chain tntegration Internal Integration Centralized System Decenttalized System Hybrid System External Integration Increase in Demand Volatility While Moving Up the Supply Chain Impact of Buyer Practices on Demand Distortions Across the Buyer-Supplier Link Impact of Supplier Practices on Demand Distortions Across the Buyer-Supplier Link 231 Bullwhip Effect: Demand Volatility and Information Distortions Across Supply Chains 233 Remedial Strategies to Counteract Demand Distortions Across Supply Chains 235 Barriers to Extelnal lntegration 237 Building Partnership and Trust in a Supply Chain 240 Steps in BuildĘ SuccessfulRelationships 24l Effect of Interdependence on Relationships 242 Supply Chain External lntegration: Industry-level lnitiatives 243 Vendor-managed Inventory 243 Efficient Customer Response ZM CPFR 245 Reducing Transportation Cost Problems with Implementlng the Postponement Strategy Changing the Shape of the Value-addition Curve Advance the Customer Ordering Point: Move from MTS to CTO Supply Chain Altering Customer Offering Bundle Illustrative Case Studies Moving from MTS to CTO: Alternative Approaches Moving from the MTS to the CTO Model: The Role of Innovationq and Experimentations Restructuring the Supply Chain Architecture Restructure Flow in the Chain: Hindustan Unilever Case Restructure Placement of Inventory in the Chain Supply Chain Contracts Incentive Conflicts in Supply Chains Types of Supply Chain Contracts Effectiveness of Supply Chain Mechanisms Buyback Contract Revenue- Slnaring Contract Equivalence of Revenue Sharing and Buyback Contracts Other Popular Supply Chain Contracts Agile Supply Chains Supply Qfoains for High Demand Uncertainty Environment Forecast Updating Responsive Supply Chain: Optimal Use of Dual Sources of Supply Illustration of Responsive Supply Chain Approach Speculative Approach Responsive Approach Impact of Negatively Correlated Demand Structure Sources of Supply Chain Disruptions and Its Impact on Business Sources of Supply Chain Disruptions Consequences of Supply Chain Disruptions Methodologies for Handling Disruptions Multilocation Sourcing Location of the Secondary Source Appendix: Simulation Using Excel Generating Random Numbers Using Excel Building a Simulation Model Pricing and Revenue Management Pricing Law of Demand and Optimal Pricing Decision Case of Non-linear Demand Curve Revenue Management for MulĘle Customer Segments Pricing Under Capacity Constraint for Multiple Segments Revenue Management Under Uncertain Demand and Limited-capacity Situations Capacity Allocation Among Multiple Segments Forward Market Versus Spot Market Overbooking Revenue Management for Inventory Assets: Markdown Management Innovative Pricing Sustainable Supply Chain Management Introduction Factors Influencing Green Supply Chain Initiatives Challenges of Going Green Green Supply Chain Management The "Re- process The Social Aspect of Sustainable Supply Chain Management Supply Chain Cases