Chapter 1. QUALITATIVE ASPECTS OF IMPROVING ORGANIZATIONS Barbara Fura Influence of ISO 14001 system adoption on the competitiveness of the Podkarpackie province enterprises Jacek Luczak Universality and effectiveness of methods and techniques of quality management on the example of the automotive industry Alina Matuszak-Flejszman Influence EMAS on quality of operation - example of the Ministry of the Environment Regina Mazurek, Katarzyna Hys The use of low-cost methods of the quality management in improving the enterprise Joanna Wierzowiecka Application of the PN-EN ISO 9004:2010 standard for the improvement of the quality management in laboratories Chapter 2. KNOWLEDGE AS A MEANS OF IMPROVING ORGANIZATIONS Agnieszka Piasecka Principles of quality management as a guideline to improve the organization providing educational services at a higher level Adam Skrzypek Managing knowledge in conditions of changing surroundings Edyta Tabaszewska Knowledge management system efficiency (praxeological approach) Jarostaw Wotejszo Success and effectiveness in improvement of personnel in an organization Chapter 3. NEW TRENDS AND TENDENCIES IN MANAGEMENT AND THEIR INFLUENCE ON IMPROVING ORGANIZATIONS Katarzyna Hys, Liliana Hawrysz Trends in quality development in organizations in Poland and worldwide Krystyna Lisiecka, Ewa Czyz-Gwiazda Review of excellence models of organization Małgorzata Miśniakiewicz Increasing importance of the Internet to Polish economy development. Search Engine Optimization of online shops' websites as a means of increasing the sales volume and improving customer service quality Agata Szkieł Improvement of the quality management system as a type of organisational change Wioletta Wereda, Tomasz Zadona Creation of trade brand images in a turbulent business environment based on the example of social portals Aneta Wysokińska-Senkus New paradigms of the management in search of methods to improve management efficiency