Executive summary of Operational Exceilence with Lean Six Sigma Benefits Strategie value Lean Six Sigma as management instrument Lean Six Sigma as professional skill References Further reading The business and economic background of Lean Six Sigma The hidden factory Benefits from Lean Six Sigma projects The strategie value of Lean Six Sigma Lean Six Sigma, innovation and competence building Lean Six Sigma and competitive strategy Organizational structure for Lean Six Sigma Organizing improvement activities in organizations Program management and Lean Six Sigma core team Project timelines, roles and responsibilities Training program and project tracking (reviews) The Six Sigma methodology Sound research principles The DMAIC roadmap Why is it called Six Sigma? Want to know more? Six Sigma and the Scientific Method The Lean methodology Lean management Lean principles Lean philosophy Other appearances of the Lean philosophy Integrating Lean and Six Sigma References Further reading Implementing Lean Six Sigma in organizations Top management commitment and vision Core program management team Training and project support Business function alignment Business Process Management Humań Resource Management Financial Management Other business functions Cultural integration in ‘all we do’ Starting the first wave References Further reading The history and development of Lean Six Sigma 1900-1980 in the West: mass fabrication and efficiency The 1980s and 1990s: Catch-up in the West Standards (ISO-9000), certification and awards The futurę Project selection and problem definition The project selection process Project identification Measure Analyze Project charters Process description Benefits, investments and side conditions Project details Project organization Selection of finał projects Further reading The Define phase at a glance Measure and data collection The Measure phase at a glance DMAIC 1: Define the CTQs Operational definitions Measurement plan Data collection sheet DMAIC 2: Validate the measurement procedures Validity Example: validation of waiting time data in a cali center Systematic measurement error Random measurement error Collecting the data Elementary statistics for Lean Six Sigma Types of data and datasets Describing data Estimating probabilities and freąuencies Diagnostic tools Relations between variables Further reading Analyze the problem The Analyze phase at a glance DMAIC 3: Diagnose the current process Process behavior in time: statistical control and control charts Process capability analysis Value stream map Process Mining for process discovery, diagnosis and conformance Redefining the business case Benchmarking

DMAIC 4: Identify potential influence factors Tracking down potential influence factors Inventory of process know-how Technical literaturę and experts Lessons from analogous situations Exploratory data analysis Lessons from bad examples (“autopsies”) Failure modes and effects analysis (FMEA) Eliminate and zoom-in Gemba study Keeping track of ideas and suggestions: the process matrix Influence factors rooted in the organizational system — a Systems Thinking approach Want to know more? Improve by designing and implementing Solutions The Improve phase at a glance DMAIC 5: Establish the effect of influence factors Data collection and experimental design Further reading on Design of Experiments Statistical modeling, hypothesis testing and goodness of fit Statistical modeling and Big Data Statistical modeling and Machinę Learning DMAIC 6: Design improvement actions Optimal process settings Robust design Variability reduction Process reengineering Process Controls Make processes manageable What if people are the problem? Reducing throughput time Defining the process and eliminating waste Applying the Theory of Constraints Identify the constraint Maximally exploit the constraint Subordinate other resources to the constraint’s performance Improve capacity at the constraint Repeat steps 1 - 4 for the next constraint Critical Path Analysis WIP-Control Change management for solution implementation Role modeling Foster understanding and comdction Developing talent and skills Reinforcing change through formal mechanisms Gontrol process performance and ensure sustainable improvement The Control phase at a glance DMAIC 7: Improve process control The control pyramid The mini company Knowledge management Self-evaluation Process Controls and the control plan Self-control andąuality control at the shopfloor DMAIC 8: Close the project Benefit realization Managing the implementation of a change Project discharge Case studies of Lean Six Sigma implementation Lean Six Sigma in financial services Processing address changes in a bank Processing reąuests for loansReduction of information reąuests in an insurancecompany Measure Analyze and Improve Control Reduction of the number of defects in processing new insurances Lean Six Sigma in Healthcare Complexity reduction in hiring personnel Reduction of admission time after delivery