The practice of human resource management; The essence of human resources management (HRM); Strategic HRM; Delivering HRM: systems and roles; HRM and performance; Human capital management; Knowledge management; Competency-based HRM; The ethical dimension of HRM; Corporate social responsibility; People and organization; Organizational behaviour; Work, organization and job design; Organization development; Factors influencing employee behaviour; Motivation; Commitment; Employee engagement; People resourcing; Strategic resourcing; Workforce planning; Recruitment and selection; Resourcing practice; Talent management; Learning and development; Strategic learning and development; The process of learning and development; The practice of learning and development; Leadership and management development; Performance and reward; Performance management; Reward management- strategy and systems; The practice of reward management; Managing reward for special groups; Employee relations; Strategic employee relations; The employment relationship; The pyschological contract; The practice of industrial relations; Employee voice; Employee communications; Employee well-being; The practice of employee well-being; Health and safety, International HRM; The itnernational HRM framework; The practice of international HRM; Managing expatriates; HRM policy and practice; HR policies; HR procedures; HR information systems; Employment law; HR skills; Strategic HRM skills; Business skills; Problem solving skills; Analytical and critical skills; Research skills; Statistical skills; Selection interviewing skills; Job, role and skills analysis and competency modelling; Learning and development skills; Negotiation skills; Leading and facilitating change; Leadership skills; Influencing skills; Handling people problems; Managing conflict; Political skills; HRM toolkits; Strategic HRM toolkit; Human capital management; Organization design toolkits; Organization development toolkits; Employee engagement toolkits; Workforce planning toolkits; Talent management toolkits; Planning and delivering learning events toolkits; Performance management toolkits; Strategic reward toolkits; Total rewards toolkits; Job evaluation toolkits; Grade and pay structure design toolkits; Attitude surveys toolkits.

The Supply Chain Triangle of service, cost and cash Companies struggle with balance in the triangle Traditional organizations cause tension in the triangle Increased tension in the triangle as growth stalls Expanding the triangle from cash to capital employed Aligning the triangle is about optimizing ROCE Accounting basics: inventory, working capital,and cash generation Strategy in the Supply Chain Triangle Treacy and Wiersema's three strategic options Linking the three strategies back to ROCE Barco Casio Strategies: to change or not to change? Case study: Food retail companies Owens Corning Financial benchmarking in two dimensions Benchmarking in two dimensions Which KPIs to include in a benchmark Financial target setting in two dimensions Adding'indifference' or'bang-for-the-buck' lines to the EBITinventory graph The impact of strategy on financial benchmarking andtarget setting Mapping Treacy and Wiersema to the EBIT% vs inventory turns graphs CCC graphs fixed asset turns graph Henkel Bekaert Redefining the service corner as a value corner Redefining the service corner as a value corner using Treacy andWiersema Redefining the service corner as a value corner using Crawford and Mathews Defining metrics for each of our value drivers Building a strategy-driven KPI dashboard Defining financial metrics for the cost side and the capital employed side of the triangle Building our strategy-driven KPI dashboard Understanding the impact of strategy on the dashboard Comparison with the SCOR model Johnson Controls lmplementing the strategy-driven suppty chain Strategy and supply chain in the 1990s A shift in thinking: from agile to strategy-driven supply chains Defining your strategy-driven supply chain lmplementing your strategy-driven supply chain The Strategy Compass.

Introduction to Logistics and Distribution -- Integrated Logistics and the Supply Chain -- Customer Service and Logistics -- Channels of Distribution -- Key Issues and Challenges for Logistics -- Planning for Logistics -- Planning Framework for Logistics -- Logistics Processes -- Supply Chain Segmentation -- Logistics Costs and Trade-Offs -- Logistics Network Planning -- Logistics Management and Organisation -- Omnichannel Fulfilment -- Manufacturing Logistics -- Procurement, Inventory & Demand Forecasting -- Procurement and Supply -- Inventory: the Basic Concepts -- Inventory and the Supply Chain -- Inventory Planning and Demand Forecasting -- Warehousing and Storage -- Principles of Warehousing -- Storage and Handling Systems (Palletised) -- Storage and Handling Systems (Non-Palletised) -- Order Picking and Packing -- Receiving and Despatch -- Warehouse Design -- Warehouse Management and Information -- Freight Transport -- International Logistics: Modal Choice -- Maritime Transport -- Air Transport -- Rail and Intermodal Transport -- Road Freight Transport: Vehicle Selection -- Road Freight Transport: Vehicle Costing -- Road Freight Transport: Planning and Resourcing -- Road Freight Transport: Vehicle Routeing & Scheduling -- International Freight Forwarding -- Outsourcing Logistics -- Outsourcing: Operations & Services -- Outsourcing: Decision Criteria -- Outsourcing: the Selection Process -- Outsourcing Management; -- Operational Management -- Cost and Performance Monitoring -- Benchmarking -- Information and Communication Technology in the Supply Chain -- Security and Safety -- Logistics and the Environment -- Humanitarian Logistics.

Infrastructure for future logistics: Intelligent Transport Systems (ITS) and smart grid ICT for air freight management; airfreight The airfreight supply chain customer interfaces ICT for rail freight; ICT for road transport; skylark cloud computing Telematic data data source IT system development Big data UNCITRAL model law on electronic commerce B2C electronic bills of lading; port-centric ICT systemB2C e-commerce and fulfilment The challenges of e-commerce on warehousing in the future Advanced warehouse management system and innovations RFID in logistics; Automating a logistics service chain Regional electronic marketplaces to improve logistics; Trade and transport electronic single windows; Single window systems for global supply chain management: End-to-end global visibility management for integrated supply and demand chains.

Why neuroscience and learning are good companions The science of your brain of learning Motovation learners from curiosity to persistence Use your sense Attention, learning and why Goldilocks deserves Making learning meaningful and valuing intelligence Meaningful memories: from encording to forgetting Testing, experimenting, habits and practice Review and reflect to retain getting rid of the magic wand Stickier stories and food for thought Sleep and learning Learning to learn Your brain and digital learning The future is already with us The edn of this journey and the start of more